Refund policy

RAAGGGEEEE has a 7-day return policy, which means you have 7 days after receiving your item to request a return.

As the pieces are made in-house, upon order, all sales are final. We only accept refunds or exchanges for items that have been damaged in transit. To be eligible for a refund or exchange, you must email us at raagggeeee10@gmail.com within seven days of receiving the piece. Upon return, we will seek a replacement. If no replacement is available, you will receive a refund for the purchase price of your product.
To start a return, you can contact us at raagggeeee10@gmail.com. Please note that returns will need to be sent to the following address: 

152 Avenue de Flandre

Paris, FR 75019

If your return is accepted, the customer will be require to cover the costs of return and resend shipping. You can always contact us for any return question at raagggeeee10@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at raagggeeee10@gmail.com.